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| Answers |
| 1. |
Is
it secure to order from this site?
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
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| 2. |
Do
you keep my personal information?
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
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| 3. |
When
will my credit card be charged?
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
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| 4. |
When
will my credit card be charged?
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
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| 5. |
Has
my order been shipped?
You
can check on the status of your order by clicking on
Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
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| 6. |
How
do I track my order?
If
a tracking number is assigned to your order, you can track the order by
logging in to the
Order Status and reviewing
your order.
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| 7. |
I
forgot my account password. How do I retrieve it?
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the
Order Status page or
during the checkout process while placing a new order.
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| 8. |
What
is your return policy?
Our
return policy is available on the
Terms of Sale
agreement.
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| 9. |
How
do I find a product?
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
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| 10. |
How
do I navigate through the site?
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
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| 11. |
How
can I get information about your company?
Information about our
company is available on the About Us page.
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| 12. |
How
do I contact you?
Our contact information
is provided on our Contact Page.
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| 13. |
What is a SIM
and what is unlocking?
What is a SIM and what is unlocking
Ordinary cell phone service works so that the unique serial number in your
phone (its ESN) is used by the cell phone service provider to identify who
you are. The wireless service 'knows' that a particular phone's serial
number is your phone and knows to send phone calls to that phone when
someone dials your phone number.
A GSM phone is not directly linked to you. Instead, it has a removable
account card, called a SIM (subscriber information module) and this SIM has
a unique serial number on it. This is what identifies you to the wireless
provider.
The important difference about this is that you can put your SIM into any
compatible phone (and pretty much all modern GSM phones are compatible with
all modern SIMs) and that phone will now act as your phone, because the
wireless company sees your SIM inside it. It doesn't care that you've
changed phones, all it cares is where to find your SIM.
And now for the really exciting part of this. Just as, in theory, you can
put any SIM in any phone, the opposite is also true. Any phone can work with
any SIM. So, if you've already bought an expensive phone that you like and
have learned how to use, if you change from one GSM wireless company to
another one, you don't have to change phones. You can keep the phone you've
grown to like, and all you need to do is replace the first company's SIM
with your new service provider's SIM.
But, some wireless providers 'lock' their phones, meaning that their phones
have been programmed to only work with SIMs issued by their company.
Reversing that programming - unlocking your phone so it can work with any
SIM - is what this is all about.
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| 14. |
What is GSM?
Is it different than normal cell phone service? How do I know if I have GSM
or not?
GSM is a type of digital mobile phone service. The more common type of
digital mobile phone service in the US is CDMA, but just about every other
country in the world uses primarily or only GSM.
For you as the user of your phone, there is no difference at all between
using a phone on a CDMA system or a phone on a GSM system. Unfortunately,
the two different systems are not compatible with each other.
If you have a T-Mobile, Cingular, or recent new M-mode type service with
AT&T, then you have GSM service.
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| 15. |
How do I know
if my phone is already unlocked or not?
Easy. Borrow a SIM from a friend who has an account with a different
wireless service provider and see if it works in your phone or not. If it
works, and your phone thinks it is his (or her) phone with that phone's
number, then your phone is already unlocked.
But if it creates some sort of error message and doesn't work, then your
phone is locked.
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| 16. |
How do I know
if my phone can be unlocked?
As far as we are aware, all GSM phones can be unlocked. But if your phone is
not a GSM phone, then it probably can't be unlocked; indeed, the whole idea
of locking/unlocking phones doesn't really apply to non GSM phones, because
your phone number and account is tied to your phone, not to the
movable/replaceable SIM chip that is inside it.
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| 17. |
Which
companies have GSM in the USA?
There are two main companies that offer GSM service in the USA. AT&T and
Cingular are now merged into one company, and the second company is
T-Mobile.
If your service is with, eg, Sprint, Nextel, Verizon, or just about any
other US wireless company, then you do not have GSM service and your phone
can't be unlocked.
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| 18. |
I don't have a
GSM phone, but will be traveling internationally so need one. Can I just buy
an unlocked phone without signing up for service?
Yes, N1 Wireless gives you the option to buy an unlocked phone without
needing to sign up for a year or two of service. N1 has a full line of GSM
Unlocked phones from Motorola, Nokia, Samsung, LG, Panasonic,Sharp, Sony
Ericsson, Siemens, and Innostream. You can always count on getting the
latest models and styles from N1 Wireless.
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| 19. |
I've unlocked
my phone, but when I turn it on, it still shows the name of the previous
wireless service
This logo (called a 'splash screen') has been programmed into your phone by
the company that sold it to you. It doesn't mean anything about which
company now provides you phone service.
Unlocking your phone removes the electronic restriction that prevents your
phone from working with other SIMs from other wireless services. It doesn't
change your splash screen.
The good news is you can get rid of the splash screen without needing to
unlock your phone. See if you can find in your phone's manual how to change
the splash screen, or consider calling the phone manufacturer and have them
walk you through it.
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| 20. |
Which countries will my unlocked
phone work in?
GSM service is offered in 207 countries.
Click on the following link to check the frequencies are used in the country
you are interested in:
WORLD GSM FREQUENCIES
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